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Role details:
Sales & Marketing
North America
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Customer Success Manager

Sales & Marketing
North America

Customer Success Manager

Remote - US Based

Argyle is a fast-growing, remote-first Series B startup solving a systemic data problem.

Underneath the consumer finance industry’s decisions and processes is static, analog documentation—things like credit reports and paystubs—designed decades ago for a world that no longer exists. Meanwhile, credit bureaus buy, move, store, and sell consumers’ data without their knowledge or consent.

The result? A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access, compound operational costs, and impede innovation.

The solution is Argyle. We’re a real-time income data platform that lets our end-users instantly connect their employment records to apps and websites, so they can access and qualify for the financial resources they need to get ahead. Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey.

Our mission is to give consumers the means to exercise ownership over their income, employment, and identity data in order to create a more equal, efficient, and effective financial system for everybody.

If you’re looking to join a fun and ambitious group of people working remotely across dozens of countries, apply today.

About the team

The Customer Success team at Argyle combines product, technical, and industry knowledge to help our customers achieve the most from the Argyle product. We believe that there is incredible value in harnessing payroll information, and we help implement and support solutions for our clients to leverage that data.

What will you do?

You will be the primary point of contact for our most strategic customers and will work with them through all stages of the process, including integration, scaling, product expansion, and account management. You will be responsible for working directly with our product team to help them create the applications that will achieve our vision. You will also be tasked with helping to build a materials and processes to enable a repeatable customer success model.

  • Help build the client onboarding process and ensure that Argyle provides an excellent client experience, including updating processes to reflect ongoing client feedback
  • Develop and monitor the KPIs and other performance metrics we will use to track and improve the onboarding experience
  • Build and manage multiple client relationships, including proactively engaging with key contacts, identifying and tracking any issues to resolution, and gathering feedback on the onboarding process and platform experience
  • Build the systems to create a scalable customer success department
  • Work closely with the support team as a point of escalation for complex issues.

What are we looking for

  • You have 3+ experience in a customer-facing, solution-oriented role
  • Ability to develop strong, long-lasting client relationship
  • Desire to get (more) technical and the ability to learn the ins and outs of Argyle's API
  • Excitement to work in a high-growth environment, and to build scalable processes and tools as required

Why Argyle?

  • Remote first company
  • International environment
  • Flexible working hours
  • Stock Options
  • Flexible vacation leave
  • $1000 after a month of employment to set up your home office.
  • MacBook
  • Annual Company Performance Bonus

Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.