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Role details:
Engineering
Global
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Customer Success Engineer

Argyle is a fast-growing remote-first Series B startup that has reimagined how we access and use employment data.

At Argyle, we recognize that employment data is owned by the individual it represents. By building the first gateway to employment data, we’re unlocking a dataset that has been monopolized by a single giant corporation (name omitted because of decorum) for 70 years. In turn, we’re making it easier, faster, better, wiser for innovative companies to put employment data to work for their users, enabling access to products and services that improve lives.

If you rent an apartment, buy a car, refinance a home, apply for a loan — the first question you’ll often be asked, “how do you make money?“. You’d think information so foundational to our economy would be simple to manage, transfer and control — but it isn’t.

Argyle is the easiest way for people to instantly share their income and employment data with any product or service. Users exercise complete control over how their data is accessed, and businesses receive real-time access to this data via the Argyle API.

Our team is a fun and passionate group of people, working remotely across 24 countries and counting. Learn more about our team on our about page.

The Customer Success Engineering team is enabling the customers to have the smoothest experience when it comes to dealing with issues and onboarding.

What will you do?

  • Provide development support for integrations
  • Help our customers with technical questions via Email, Slack, and calls
  • Manage incidents
  • Contribute to the documentation by writing FAQs and Quickstarts
  • Engage with cross-functional teams like Operations and Engineering
  • Drive and improve tools and processes for quicker issue resolution

You will be supporting our customers about 70% of the time and coding during the rest.

Requirements

  • Proficiency with API Development
  • Become an Argyle technical expert
  • Code engineering support
  • Working closely with our engineering team
  • Investigating & escalating support tickets
  • Excellent communication skills

Why Argyle?

  • Remote-first, with flexible working hours and smart colleagues from around the world
  • Competitive pay and unlimited time off
  • Fully covered insurance (health/vision/dental)
  • $1000 after a month of employment (and your standard-issue MBP, of course)
  • MacBook

Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.