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Engineering
Global

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Customer Success Engineer

Closed
Engineering
Global

Applications for this position have been closed. If you'd like to be considered for similar roles in the future, please reach out.

Remote

Argyle is a fast-growing, remote-first Series B startup solving a systemic data problem.

Underneath the consumer finance industry’s decisions and processes is static, analog documentation—things like credit reports and paystubs—designed decades ago for a world that no longer exists. Meanwhile, credit bureaus buy, move, store, and sell consumers’ data without their knowledge or consent.

The result? A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access, compound operational costs, and impede innovation.

The solution is Argyle. We’re a real-time income data platform that lets our end-users instantly connect their employment records to apps and websites, so they can access and qualify for the financial resources they need to get ahead. Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey.

Our mission is to give consumers the means to exercise ownership over their income, employment, and identity data in order to create a more equal, efficient, and effective financial system for everybody.

If you’re looking to join a fun and ambitious group of people working remotely across dozens of countries, apply today.

The Customer Success Engineering team is enabling the customers to have the smoothest experience when it comes to dealing with issues and onboarding.

What will you do?

  • Provide development support for integrations
  • Help our customers with technical questions via Email, Slack, and calls
  • Manage incidents
  • Contribute to the documentation by writing FAQs and Quickstarts
  • Engage with cross-functional teams like Operations and Engineering
  • Drive and improve tools and processes for quicker issue resolution

You will be supporting our customers about 70% of the time and coding during the rest.

Requirements

  • Proficiency with API Development
  • Become an Argyle technical expert
  • Code engineering support
  • Working closely with our engineering team
  • Investigating & escalating support tickets
  • Excellent communication skills

Why Argyle?

  • Remote-first, with flexible working hours and smart colleagues from around the world
  • Competitive pay and unlimited time off
  • $1000 after a month of employment (and your standard-issue MBP, of course)
  • MacBook

Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.