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Customer Success Engineering Lead

Customer Success Engineering Lead

Remote, US

Argyle is a fast-growing remote-first Series B startup that has reimagined how we access and use employment data.

At Argyle, we recognize that employment data is owned by the individual it represents. By building the first gateway to employment data, we’re unlocking a dataset that has been monopolized by a single giant corporation (name omitted because of decorum) for 70 years. In turn, we’re making it easier, faster, better, wiser for innovative companies to put employment data to work for their users, enabling access to products and services that improve lives.

If you rent an apartment, buy a car, refinance a home, apply for a loan — the first question you’ll often be asked, “how do you make money?“. You’d think information so foundational to our economy would be simple to manage, transfer and control — but it isn’t.

Argyle is the easiest way for people to instantly share their income and employment data with any product or service. Users exercise complete control over how their data is accessed, and businesses receive real-time access to this data via the Argyle API.

Our team is a fun and passionate group of people, working remotely across 24 countries and counting. Learn more about our team on our about page.

The Customer Success Engineering team is enabling the customers to have the smoothest experience when it comes to dealing with issues and onboarding. You will be:

  • Leading the Customer Success Engineering capability into a high-performing, lean team
  • Working closely with our Engineering team to communicate bugs and feature requests
  • Handling customer requests via Email and Slack
  • Suggesting improvements to our product, documentation and processes
  • Being the customer's advocate and working closely with our Customer Success Management team to address client requests/issues in a coherent way
  • Collaborating with the CSM and Sales teams to help customers implement Argyle products successfully

What are we looking for?

  • Solid background in a Technical Support role or equivalent, ideally in a leading role
  • Strong engineering background with an ability to collaborate directly across engineering and product teams
  • Familiar with RESTful API and worked with Cloud solutions before
  • Good understanding of OOP
  • Coding skills (ideally in Python) are a must
  • Ability to work independently and to handle uncertainty

Why Argyle?

  • Remote first company
  • International environment
  • Flexible working hours
  • Stock Options
  • Flexible vacation leave
  • $1,000 after a month of employment to set up your home office.
  • MacBook

Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.