Customer Success Engineering Lead

Remote, US

Argyle is a fast-growing, remote-first Series B startup solving a systemic data problem.

Underneath the consumer finance industry’s decisions and processes is static, analog documentation—things like credit reports and paystubs—designed decades ago for a world that no longer exists. Meanwhile, credit bureaus buy, move, store, and sell consumers’ data without their knowledge or consent.

The result? A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access, compound operational costs, and impede innovation.

The solution is Argyle. We’re a real-time income data platform that lets our end-users instantly connect their employment records to apps and websites, so they can access and qualify for the financial resources they need to get ahead. Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey.

Our mission is to give consumers the means to exercise ownership over their income, employment, and identity data in order to create a more equal, efficient, and effective financial system for everybody.

If you’re looking to join a fun and ambitious group of people working remotely across dozens of countries, apply today.

The Customer Success Engineering team is enabling the customers to have the smoothest experience when it comes to dealing with issues and onboarding. You will be:

  • Leading the Customer Success Engineering capability into a high-performing, lean team
  • Working closely with our Engineering team to communicate bugs and feature requests
  • Handling customer requests via Email and Slack
  • Suggesting improvements to our product, documentation and processes
  • Being the customer's advocate and working closely with our Customer Success Management team to address client requests/issues in a coherent way
  • Collaborating with the CSM and Sales teams to help customers implement Argyle products successfully

What are we looking for?

  • Solid background in a Technical Support role or equivalent, ideally in a leading role
  • Strong engineering background with an ability to collaborate directly across engineering and product teams
  • Familiar with RESTful API and worked with Cloud solutions before
  • Good understanding of OOP
  • Coding skills (ideally in Python) are a must
  • Ability to work independently and to handle uncertainty

Why Argyle?

  • Remote first company
  • International environment
  • Flexible working hours
  • Stock Options
  • Flexible vacation leave
  • $1,000 after a month of employment to set up your home office.
  • MacBook

Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.