Associate Customer Success Engineer
Remote (US Only)
Salary $70k - $90k base + 15% OTE bonus 

Argyle is a fast-growing, remote-first Series B startup solving a systemic data problem.

Underneath the consumer finance industry’s decisions and processes is static, analog documentation—things like credit reports and paystubs—designed decades ago for a world that no longer exists. Meanwhile, credit bureaus buy, move, store, and sell consumers’ data without their knowledge or consent.

The result? A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access, compound operational costs, and impede innovation.

The solution is Argyle. We’re a real-time income data platform that lets our end-users instantly connect their employment records to apps and websites, so they can access and qualify for the financial resources they need to get ahead. Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey.

Our mission is to give consumers the means to exercise ownership over their income, employment, and identity data in order to create a more equal, efficient, and effective financial system for everybody.

If you’re looking to join a fun and ambitious group of people working remotely across dozens of countries, apply today.

About the team

The Customer Success team at Argyle combines product, technical, and industry knowledge to help our customers achieve the most from the Argyle product. We believe that there is incredible value in harnessing payroll information, and we help implement and support solutions for our clients to leverage that data. The Customer Success Engineering team is enabling the customers to have the smoothest experience when it comes to dealing with issues and onboarding.

What will you do?

• Guide customers in optimal product usage
• Employ Slack, Email, and Zendesk for customer inquiries
• Efficiently resolve incidents within SLA parameters
• Collaborate with cross-functional teams: sales, customer success, engineering, and operations
• Streamline L1 issue resolution and client messaging
• Escalate technical issues in collaboration with Customer Success Engineers
• Attain proficiency in Argyle's offerings at a technical level

Requirements

• 1-2 years of Technical Support or Customer Care experience
• Proficiency in remote technical troubleshooting
• Familiarity with customer support platforms, such as Zendesk
• A strong set of interpersonal and communication skills
• Demonstrated technical aptitude and rapid technology adoption
• Experience working in a remote environment

Nice to Haves

• Familiarity with RESTful API and Postman
• Experience with JS
• Experience debugging code and reading through logs

Why Argyle?

• Remote first company
• International environment
• Flexible working hours
• Stock Options
• Flexible vacation leave
• $1,000 after a month of employment to set up your home office.
• MacBook

At Argyle, we wholeheartedly embrace diversity and foster equal opportunities for all. We are dedicated to assembling a team encompassing a rich tapestry of backgrounds, perspectives, and talents. The greater our inclusivity, the stronger and more vibrant our company becomes.