Meet the People Behind the Connections
When organizations choose Argyle, they’re not just adopting a verification solution—they’re gaining a trusted partner. At the heart of that partnership is Argyle’s Customer Success team: a group of dedicated professionals who work across Lending, Tenant Screening, Government, Gig, and Background Check verticals to ensure customers succeed from day one and beyond.
Our team understands the unique pressures of each industry. Whether it’s enabling faster lending decisions, reducing tenant fraud risk, automating government benefit eligibility checks, or lowering reliance on costly databases for background checks, Argyle’s Customer Success Managers (CSMs) bring both expertise and ongoing commitment to every customer..
From VOIE and VOA to Doc VOI, our CSMs help customers integrate Argyle’s verifications seamlessly into their workflows and deliver real business impact—without sacrificing speed or the consumer experience.
Meet Matt and Psyche: Hear how their backgrounds led them to customer success—and what excites them about supporting customers today.
Strategic Guidance from Day One
From the very beginning, Argyle’s Customer Success team acts as a strategic partner. We guide customers not only through implementation, but also through organizational adoption and long-term success planning.
Our CSMs collaborate with customers to:
- Map out tailored verification waterfalls
- Build fallback strategies that balance conversion with cost savings
- Coach teams through onboarding training and change management
- Ensure compliance with GSEs, regulatory frameworks, and industry standards
It’s this proactive, consultative approach that makes Argyle’s Customer Success team such a powerful extension of our customers’ businesses.
Shelby and Alison share their personal philosophy on building lasting customer partnerships.
Turning Challenges into Wins
Every customer has unique needs—and our team takes pride in turning challenges into opportunities for success. Whether it’s helping lenders launch on tight timelines, guiding tenant screening providers to improve completion rates, or enabling government agencies to save costs through automation, our focus is always the same: delivering meaningful results.
The outcomes speak for themselves: faster decisions, reduced costs, enhanced fraud prevention, and greater confidence in every verification.
Psyche, Matt, and Alison share their favorite customer success stories.
Success Powered by People
Behind every workflow is a team of real people—both on our customers’ side and ours. That’s why we lead with adaptability, collaboration, and deep vertical knowledge.
Together, they share one goal: making verifications easier, faster, and more impactful for customers and the people they serve.
Matt, Shelby, and Psyche share the superpowers they’d choose to make customer success even easier.
Leadership That Sets the Standard
Argyle’s culture of customer success starts at the top—and it’s earning industry-wide recognition. Our Vice President of Customer Success, Shelby Bohannon, was recently named one of Mortgage Banker Magazine’s 2025 Powerful Women of Mortgage Banking, honoring her leadership, innovation, and impact on the mortgage ecosystem.
Since joining Argyle, Shelby has built the foundation of our customer success organization—designing onboarding processes, implementation frameworks, and analytics tools that help lenders realize ROI quickly and sustainably. Her collaborative approach bridges the gap between Argyle’s customers and product teams, ensuring every partnership translates into measurable results.
Shelby’s recognition is a reflection of the dedication and passion shared by the entire Argyle Customer Success team—professionals who go above and beyond to help our customers thrive across every vertical.
The Argyle Advantage
Argyle’s platform is only as powerful as the people behind it. Our Customer Success team ensures every customer—from lenders and tenant screeners to government agencies and background check providers—receives the guidance and partnership they need to succeed.
With Argyle, you’re not just adopting a tool. You’re gaining a team that’s committed to helping you unlock the full potential of direct-source verifications.
When you work with Argyle, you’re never working alone.
