In the latest episode of Direct Source Discourse, nCino Mortgage’s Tyler Prows joins Argyle’s John Hardesty to discuss innovation, partnerships and the role of technology in delivering exceptional borrower experiences.
As director of mortgage product management at nCino, Tyler has been instrumental in shaping the company’s mobile-first, borrower-centric approach. Reflecting on the mortgage industry’s unique challenges, Tyler emphasized balancing regulatory requirements, the need to integrate with legacy systems and customer-centric design.
“An efficient mortgage means focusing on relationships and high-value tasks, not just paperwork,” Tyler shared. “It’s about delivering a faster, more transparent journey for borrowers and lenders alike.”
One way nCino accelerates and improves the mortgage journey is by using AI-driven tools to streamline document recognition, automate processes and reduce loan approval times. Then there’s the nCino Mortgage mobile app, which increases application pull-through and borrower satisfaction by enabling loan applicants, lenders and referral partners to collaborate in real time.
Making it easy for lenders and their customers to embrace new features is almost as important as building them in the first place, Tyler says.
“Adoption is key to maximizing ROI. When lenders embrace change management and training, they unlock the full potential of technology and improve borrower experiences.”
Watch the full episode to hear more of Tyler’s insights
