Link errors
Learn about errors your users may see in Link.
This page provides common causes and troubleshooting suggestions for Link errors. All errors (except generic) occur due to invalid Link configuration and are not expected to reach the production environment. Link errors are also returned with onError callback function, which is passed the type of the error that occurred.
Some error messages shown to the user have placeholders for [Link item name] and [Company name]. In such cases, for the screens samples below, they were replaced by Starbox and GoodLoans, respectively.
callback_undefined#
Callback triggering was selected for the "If no results" experience, but the onCantFindLinkItemClicked callback function is not defined.
card_issuer_unavailable#
Third party system (Unit) failed to respond when retrieving card details required for a deposit update.
expired_user_token#
userToken is a temporary access token that contains an expiration date. This error occurs when Link is initialized for a user with an expired userToken.
generic#
Something unexpected happened. Argyle is investigating.
invalid_link_items#
- The user was deep linked to a Link item that does not exist. See our Deep Linking Guide for additional information.
- A constrained list of Link items was provided in the Link configuration, but all of the provided Link items do not exist.
invalid_link_key#
The Link key used when initializing Link is invalid.
invalid_pd_config#
The payDistributionConfig provided when initializing Link is invalid.
invalid_user_token#
User token provided during Link initialization is not a valid JTW token and could not be decoded.
unsupported_android_version#
Upgrade your Android version to Android SDK 26 (Oreo) or higher.